Yes they are all originals. We do not sell replica items.
To make a purchase, click on the "Add" button and follow the page prompts for quantity after you have added the items to the shopping cart. Enter your billing, shipping, and credit card details. The final page of the sequence is the order review page, where you should check all the details to make sure everything is entered correctly. Once you click the "Checkout" button, we will process your order. All prices are shown in Australian dollars (AUD).
Some products are available in a range of colors, finishes and/or configurations, and ordering them may require special assistance. If you have a complicated request, please contact a sales associate at firstname.lastname@example.org. Our sales associates are here to help you. Items that are custom-ordered may not be returned for a refund or exchange.
We accept Visa and MasterCard and PayPal PayPal has over 20 million registered users and about 3 million business accounts. To find out more about PayPal please visit www.paypal.com
We ship certain products to New Zealand (excluding globes unless for commercial orders). We can also arrange international deliveries. Please contact us to receive an international shipping quotation - this is not automatically calculated through the website. Some orders are subject to state sales tax will be billed to you upon arrival in your country. You will be required to email a copy of your photo ID i.e. driver's license or passport, before we ship.
The first email we send confirms your order, as well as your shipping address and other delivery information. Subsequent emails confirm that your order has been shipped, and provide tracking details.
Delivery time frames are between 3 days and 14 weeks, as some of the products are shipped from Europe. The delivery times are listed in the specs for each product.
All orders require a signature on receipt. Parcels are sent via courier, so we are unable to deliver to PO boxes. If there is nobody present to sign, the merchandise will be taken back to the courier depot and a card will be left with a number for you to contact to arrange a redelivery. It is the customer's responsibility to provide the correct delivery address - if an incorrect address is supplied, the customer will be required to pay for the redelivery cost.
Delivery is calculated at the checkout and is specific to each item, as we have many products in various weights, sizes and levels of fragility. You are also welcome to save on delivery and pick up the item from our warehouse, located in South Yarra, Melbourne. Please contact us to arrange self-pickup.
If you would like to return something, you must contact customer care within 7 days of receipt of the merchandise. Depending on the item, we will either arrange for a courier to collect it, or it will be your resposibility to send it back. Provided the item arrives in the original condition, unused and in the original packaging, we will provide you with a store credit (less any courier costs) or item for exchange. Unfortunately light globes cannot be returned. Refunds are only given in the case of faulty products.
If you believe an item is faulty or damaged, contact Customer Service within 5 days of receipt of the item. We will either ask you to send us images of the item or we will arrange for a courier to have the merchandise picked up from you.
All fittings have a minimum 12 month warranty if installed by a qualified electrician. Plumen and LED globes carry a 12 month warranty. All other globes are not covered by a guarantee or warranty.
We may need to have the item assessed by the manufacturer to determine whether or not you are entitled to a refund. Most items have a manufacturer’s warranty. Note Surrounding Australia Pty Ltd will, at all times, honour its obligations under the Australian Consumer Law. The costs associated with a claim made against these warranties (i.e. postage) are to be borne by the customer.
Special Orders - (Made to Order or Custom Orders) are not covered under the return policy. These products are custom made to your specification, (size, color, style, finish, fabric) or are products that are specially imported for you. These products are non returnable and cannot be exchanged.
Trade orders are not covered under the return policy - products cannot be exchanged or returned. Merchandise will be replaced or repaired if found to be faulty.
Surrounding is not responsible for customers who do not follow our return procedures and return policy.
It is the customer’s responsibility to engage the services of a qualified electrician to install any light fittings. The customer is also responsible for inspecting the fittings to ensure that it meets their standards prior to arranging the electrician.